How can we help?

FAQ

Ordering, Returns & Exchanges

Can I amend/cancel my order?

We completely get it, we change our minds too! Changes can be made to orders that have not yet entered production, this is based on a case by case decision made by our production manager. 

We can only cancel orders that have not entered production or been shipped. 

Please email all amend/cancel requests to enquires@hawksley.co.uk quoting your PO/order number. 

Can I receive a copy of my invoice?

Invoices will be sent via email once your order has been dispatched.

For any order confirmation or invoices please contact invoices@hawskley.co.uk

Can I track my order?

We are more than happy to provide tracking information, please email our customer service team at enquires@hawksley.co.uk for details.

What is your returns policy?

Due to the nature of our products being medical devices we can only replace items if they are faulty or damaged through transport. Refunds will not be given in this case but a replacement will be sent.

For further details please refer to our refund policy here.

Shipping

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Where do you deliver to?

We deliver worldwide!

International shipping costs differ, if your delivery destination is not noted at checkout please contact us at enquires@hawksley.co.uk for a quote. 

What are your dispatch & delivery times?

For products that are in stock we aim to ship next day delivery (this may vary at busy times)

Most orders are dispatched within 1-5 business days. 

For any products that have a longer lead time we will notify you via email. 

Please note delivery in transit times will take longer for international orders, we are happy to provide tracking information for any order. 

How Much is Delivery

UK domestic shipping priceses are listed here.

International shipping depends on location, these costs will be calculated at checkout. 

Refer to the list below:

UK Delivery

Express (Small PRP Parcels) - £7.00

Small (up to 5kg) - £15.00

Medium (up to 30kg) - £18.00

Large (over 30kg) - £43.00

Northern Ireland & Scotland

Express (0 - 10kg) - £20.00

Large (over 10kg) - £35.00

Get in touch

Have questions about your order, or a general enquiry?